BSB30215 Certificate III In Customer Engagement/Hospitality

Do you enjoy helping people with their needs? Our Certificate III in Customer Engagement/Hospitality will equip you with the necessary skills needed to work in a variety of customer service roles. Our course helps you identify and suggest ways to improve operational and service efficiency, work as a skilled team member to deliver the quality service goals.

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

At this level you would work under supervision, but may have some authority to delegate.

Prerequisites for Cert III in Customer Engagement/Hospitality



Online: $1750

Student Information

Quick Facts

Nationally recognised – Yes

Mode of Delivery – Online

Course Duration – 12 months

Units of Competency

BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers

BSBWOR301 Organise personal work priorities and development
BSBWOR203 Work effectively with others

SITHIND004 Work effectively in hospitality service

BSBCUE203 Conduct customer engagement

SITXWHS002 Identify hazards, assess and control safety risks

BSBCUS402 Address customer needs

BSBCMM301 Process customer complaints

BSBCUE301 Provide sales solutions to customers

  • Great hands on learning.

    Experienced Supervisors
  • Very relevant and engaging. Instructor was great and well prepared.

    Experienced Supervisors
  • Ian is a fantastic trainer who is able to inject humour ..... is very relate-able and structures his course around real life experiences, always getting all team members involved....

    Conflict Resolution & Time Management
  • The support I received throughout my training and after ..... was very much appreciated. Having the trainer available to talk to when I needed, really helped me complete my training.

    Certificate IV in Customer Engagement
  • Awesome training facility.The entire course was engaging and really gave me an introduction into Emotional Intelligence.

    Emotional Intelligence
  • Corina is a very knowledgeable lecturer / leader in her field of work.

    Experienced Supervisors
  • Brilliant course I would highly recommend it.

    Conflict Resolution
  • Very clear and enjoyable course. Highly recommended.

    Supervisor Toolbox
  • The online system is so easy to use, it all flows and is explained very well ..... being able to contact my trainers at any time was also very helpful.

  • Great training in a nice environment. Highly recommend.

    Time Management
  • I learnt so much about myself and how I learn through putting Debi’s strategies in place. ...develop new skills and then share them ... in the workplace.

  • Great venue, excellent trainer and great resources. I found my course highly engaging and loved the group activities.

  • .... the online system is simple, efficient and easily understood. The trainers and assessors were prompt and professional .... I would recommend the Business Leadership Centre to others.

    Certificate IV in WHS
  • Great pace, clear concise information. Good reference material too.

    Time Management
  • Love the online system. It was easy to use ..... and easy to contact my trainer. I loved having the continual support ..... I would highly recommend BLC

  • I loved attending my short course, the content was great and the trainers knowledge was amazing. Just a great course which gave me the tools and information I needed.

  • Wonderful course

    Conflict Resolution
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