Do you enjoy helping people with their needs? Our Certificate III in Customer Engagement/Hospitality will equip you with the necessary skills needed to work in a variety of customer service roles. Our course helps you identify and suggest ways to improve operational and service efficiency, work as a skilled team member to deliver the quality service goals.
This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
At this level you would work under supervision, but may have some authority to delegate.
Prerequisites for Cert III in Customer Engagement/Hospitality
Nationally recognised – Yes
Mode of Delivery – Online
Course Duration – 12 months
Units of Competency
BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers
BSBWOR301 Organise personal work priorities and development
BSBWOR203 Work effectively with others
SITHIND004 Work effectively in hospitality service
BSBCUE203 Conduct customer engagement
SITXWHS002 Identify hazards, assess and control safety risks
BSBCUS402 Address customer needs
BSBCMM301 Process customer complaints
BSBCUE301 Provide sales solutions to customers